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Practice configuration · Exemplum Legal (Totus Demo)

Every response-time policy, every email template, every office-hours rule. Yours. The practice configuration governing how Totus behaves stays inside the firm tenancy, you change it without raising a vendor support ticket.

Channel	Priority	First response	Resolution	Escalate after	Status
All channels	High	1 hour	4 hours	2 hours	Active
Email	Normal	4 hours	24 hours	8 hours	Active
WhatsApp	Normal	2 hours	8 hours	4 hours	Active
Phone (missed)	High	30 mins	2 hours	1 hour	Active
Web form enquiry	Low	8 hours	48 hours	24 hours	Active

Settings

Practice configuration · Exemplum Legal (Totus Demo)

Channel	Priority	First response	Resolution	Escalate after	Status
All channels	High	1 hour	4 hours	2 hours	Active
Email	Normal	4 hours	24 hours	8 hours	Active
WhatsApp	Normal	2 hours	8 hours	4 hours	Active
Phone (missed)	High	30 mins	2 hours	1 hour	Active
Web form enquiry	Low	8 hours	48 hours	24 hours	Active